Terms and Conditions for the use of the bookandcash.com Website

We are Book And Cash Limited based at 402A City Gate House 246-250 Romford Road London E7 9HZ, registered in the UK under number 11921409, and we operate the bookandcash.com portal where suppliers can register and sell their products directly to registered users.

Please read the following terms and conditions of use carefully before accessing or using our website. By accessing the website or mobile site of Book And Cash Limited or any functionality of Book And Cash Limited or any platform controlled by us (from now on identified as "Our Website"), you agree to the following terms and conditions ("Terms") and the privacy policy that you find here “T&C” . If you do not agree to these terms in full, please exit immediately and do not use Our Website. In these Terms, "we", "our" and "BAC" refer to Book And Cash Limited, while "you", "your", "user", "users" and "customer" refer to you as a user of Our Website.

These Terms may be changed at any time by simply posting the new updated version on our Website. These changes will not affect your obligations and rights prior to the changes. If you continue to use Our Website after the Terms have been changed, you will be subject to the Terms in effect at the time of use. We recommend that you check these Terms on an ongoing basis for any changes and in any case prior to performing any operation on the portal. If you do not agree with these Terms or any subsequent changes to these Terms, or if you are in any way not satisfied with Our Website, your sole action is to immediately cease to use Our Website.

1. We do not sell travel products

BAC does not own, control or provide any of the travel services, accommodation, package holidays or other tourist products on Our Website ("Products"). The Products are made available, managed and controlled by third parties ("Suppliers") directly. Suppliers are directly responsible for the Products. The Terms and the Suppliers' Privacy Policy apply to your Products, so you must understand and accept those terms. In addition, the terms of the actual travel provider (hotel, tour operator, ...) also apply to your trip, so you must also understand and accept these terms. Interaction with any Travel Provider through Our Website is carried out at Your own risk and BAC will have no liability in the event of any problems with your booking or travel.

The presentation on Our Website of a Travel Product or certain Travel Providers does not in any way represent or suggest or constitute a recommendation by BAC of that Travel Product or that Travel Provider, nor does it represent any promotion or endorsement by BAC of that particular Travel Provider, nor does it represent any affiliation between that Travel Provider and BAC.

All content hosted by BAC is made available or obtained from Suppliers. BAC is in no way responsible for the data provided by the Supplier. Since BAC has no power of control over the Travel Products and does not verify the content uploaded by the Suppliers, we cannot guarantee the prices shown on Our Website. Prices are constantly updated and additional costs may apply (such as service charges, and local taxes). That's why you should always check if the price of your reservation is what you expect.

2. Booking through our portals

If you book a Travel Product through Our Website, that booking is made through a Provider named on the booking page and Our Website acts only as a user interface. For this reason, BAC has no responsibility for the booking or the Travel Product because BAC is in no way involved in the creation and description of the Travel Product, in the definition of the price and taxes and in providing the Travel Product. If there are any problems or complaints regarding the reservation and/or the Travel Product, you agree to discuss and resolve them with the Supplier and not with BAC.

3. . Service costs and payments

The services offered to our users, unless otherwise specified, are completely free and will not be charged any fee by BAC. You will pay the amount confirmed at the time of booking directly to the travel or service provider, in the terms agreed with them, in addition to any taxes, duties or additional costs not included in the price as specified at the time of booking.
Suppliers will pay a percentage to BAC upon payment by the customer. This amount will be composed of a percentage that BAC will keep as a service management cost, and a part of Cashback, intended as a partial reimbursement of the cost paid by customers pursuant to art. 5 below, that BAC will pay to the user on behalf of the Supplier. Only suppliers who have a contract with BAC may present their products on our platforms.

4. Payment Methods

Payment for the service is made directly to the supplier using the payment method agreed with him. If requested at the time of booking you can provide your credit card number to the supplier via BAC's secure server. This number will be encrypted with secure technology and made visible only and exclusively to the supplier who is the only one who has the necessary keys for decryption. BAC and its staff will not be able to view the details of the credit card inserted by the user. The Supplier may immediately charge the credit card in case of non-refundable bookings or pre-authorize the credit card to verify its effective validity in case of credit card as a guarantee of the reservation. The credit cards provided to guarantee reservations must cover the full amount of the cancellation fee up to the time of actual payment to the supplier. The user is solely responsible for the accuracy of the data entered for the payment chosen for the confirmation of the travel service, so if for any reason, the method of payment entered by the User for the Supplier is invalid, such as for example in the case of non-chargeable credit cards due to lack of funds, or error in entering the required data, the reservation of the service will be considered null and void. The provider may choose to request a new payment method or refuse to provide the service by cancelling it.

5. Cashback

For each purchase on the BAC website the user will receive a percentage of Cashback on their wallet. The user may use the balance of his portfolio as payment for partial or total amounts of later bookings or may request that the amount be transferred to him when a minimum amount is reached. For more information please refer to the BAC Cashback Programme General Terms and Conditions.

6. Make a reservation

When booking online, the user is solely responsible for the accuracy of the data entered. Once the booking has been made, the necessary data will be made available to the Supplier to allow him to provide the requested service.

Before confirming a reservation, the user must check what the cancellation conditions are and that all the data such as the name of the property, travel dates, type of accommodation, etc., are correct. Once a reservation has been made, an e-mail will be sent to the address provided by the user with a summary of the product purchased. The user must promptly inform the supplier, and not later than 24 hours, of any inaccuracies contained in the confirmation received, as it may not be possible to make corrections later communicated. Non-refundable bookings cannot be cancelled or modified, so once made it will not be possible to make any changes or cancellations. In the booking section of your user account you will always be able to view and print out the booking details.

7. Useful things to know about

Reservations through our portal are made directly with the Travel or Service Provider, so by making a reservation you approve the cancellation and non-arrival policy of the Provider. In the event of a cancellation out of time or in the event of no-show, the Supplier may charge the full amount or part of it (cancellation fee) if required by the cancellation rule of the reservation. If the booking is non-refundable, the supplier may charge the full amount that will not be refunded at the booking confirmation, so pay particular attention to the cancellation rules bearing in mind that if the booking includes multiple products, each individual product may have different cancellation and no show terms. At the time of booking, in the useful information section, you will also find any extra costs, such as the City Tax (requested by some cities) that must be paid directly on site, and are not included in the agreed price. All this information will still be included in the voucher and in the confirmation email sent at the time of booking. Incorrect bank account or credit/debit card details, credit/debit card with insufficient funds, or late payment may affect the validity of the booking. In case of late arrival, for example the next day for reservations of multiple days, inform the Supplier immediately to avoid cancellation of the Reservation and charges for no show. In the reservation are included only and exclusively the services listed on the confirmation voucher.

8. Intellectual property

BAC, together with its affiliates, suppliers and other authorized parties, are the owners of the text, images, software, trademarks, service marks or other material that appears on our Website. You may not copy or transmit any material except for your own personal, non-commercial use. Your use and access of Our Website does not grant you any license or right to use any of the trademarks displayed on Our Website.

9. Using Our Website

You may only use Our Website if you are in a legally recognized age to accept binding contracts. You may use Our Website to search for legitimate travel products and you may not use Our Website to make any false, fraudulent or speculative reservations or any reservations in anticipation of requests or for resale. No one is authorized to monitor Our Website for example by Screen Scraper or Spider methods, and you are not allowed to enter deep-links.

10. Warranty exclusion

All content and services provided on our Website are provided "as they are" and "as they are available". Our contents are generated automatically; errors are possible and will occur. So it may happen that we do not always have the cheapest offer. BAC expressly disclaims all guarantees of any kind, whether express or implied, as well as all guarantees arising from commercial use, the transaction method, or the performance modality.

11. Our liability is limited

We (together with all of our staff, affiliates, suppliers and related third parties), to the extent permitted by law, hereby expressly exclude our liability in respect of:

  • (a) any loss or damage or viruses that may infect your equipment or computer, computer program, data or other materials owned by you as a result of accessing Our Website, downloading any content from Our Website;
  • (b) any damage, death, loss, claim, act of God, delay, or any extraordinary event, penalty, indemnity, indirect, incidental or consequential damages for any cause (including but not limited to loss of profits ), whether based on contract or tort (including negligence), direct liability or any other form, which may arise out of or in any case be related to:
  • - (i) any use of Our Website, or our content;
  • - (ii) any failure or delay (including but not limited to the use of, or inability to use, any part of Our Website for reservations);
  • - (iii) the result or failure of us or any Supplier to perform, even if we have been advised that such persons or other parties are likely to suffer such damage.

To the limits of the law, our total liability for any and all losses or damages caused to the user as a result of access to Our Website, from downloading any content from Our Website, which is not already excluded by the previous paragraph, is limited to 30 EUR.


Nothing in these Terms excludes or limits:
  • • any liability of each party for death or personal injury caused by negligence or fraud;
  • • any liability of each party for damage resulting from serious negligence or willful misconduct;
  • • your consumer rights.

12. Review

All users who have booked a service from a Supplier on Our Website may leave a review only if they have used and regularly paid for the service. Only the name of the User, the review and the rating score will be published, all other data will remain private. Reviews will only be published after they have been approved by BAC. BAC may refuse to publish any reviews it deems inappropriate. In particular, no reviews will be published that contain offenses or inappropriate language, contain personal information, contain advertising of any kind, or are not related to the service booked. The supplier of the service may respond to the User's comment. Publication of the supplier's reply will be subject to the same guidelines as the User's review.

13. Links

Our Website may contain links to other websites that we do not operate or control and for which we are not responsible ("Other Sites"). We provide these links for your comfort and convenience and do not certify the content of the Other Sites and we do not assume any responsibility for such sites or for any loss or damage that may result from your use of such sites. You must refer to and agree to the different terms of use, privacy policies and rules disclosed on the Other Sites before using them. You agree not to create any link to Our Website from any website, including any website controlled by you.

14. Privacy and Cookie

We are committed to respecting your privacy, in accordance with the guidelines of the New European GDPR Regulation; please see the "Privacy and Cookie Policy" section for more information.

15. General requirements

Please note that we may change our Website and these Terms and Conditions at any time, at our sole discretion and without notice to you. It is your responsibility to keep up to date with these Terms and Conditions. Your use of the Site following the changes will constitute your acceptance of any changes to these Terms and Conditions and any changes will replace previous versions of the Terms and Conditions. Unless otherwise stated, all changes to these Terms and Conditions apply to any user including those registered before the date from which the changes are effective. In addition, we may enter into this agreement with you with respect to these Terms and Conditions at any time by written notice (including email notifications) and/or, if registered as a user, by deleting your account and access to your account. You may conclude this agreement with us with respect to these Terms and Conditions at any time by ceasing to use Our Website.

Nothing in these Terms and Conditions will confer on any other person the status of agent or representative of the other party or either party, or a relationship such as a "joint venturers" or partner for any purpose. You may not assign, delegate or transfer your rights or obligations under these Terms and Conditions. We are permitted to assign our rights and obligations under these Terms and Conditions without such assignment being considered a modification of these Terms and Conditions and without having to notify you thereof, as long as your rights under these Terms and Conditions are not affected. If we do not act in response to a violation by you or anyone else under any circumstances, we will not waive our rights in the future for similar breaches. If any court finds any of these Terms and Conditions invalid or unenforceable, these Terms and Conditions will be applied in accordance with the context permitted by the applicable law and the other Terms and Conditions will remain in full force and effect. These Terms and Conditions, together with any agreements entered into pursuant to these Terms and Conditions, constitute the entire agreement between us with respect to your use of Our Website, and replace any prior understanding or agreement (whether oral or written) regarding your use of Our Website.

The laws of the United Kingdom, without regard to any conflict of laws provisions, govern the following Terms and Conditions as well as your compliance with them and any disputes or claims arising out of or in connection with them or their subject matter (including non-contractual disputes or litigation). If you take any legal action in connection with your use of our Website, or these Terms and Conditions, or our services, you agree to take such action only in the courts of London, United Kingdom; for consumers, the law may allow you to bring legal proceedings also in the courts where the consumer is domiciled, as well as to have recourse to the rights provided by the consumer protection law in force in that place. In any such action or for any action taken, and to the fullest extent permitted by law, the prevailing party shall be entitled to claim all legal costs incurred in the action brought, including but not limited to costs, whether or not subject to tax, and reasonable legal costs incurred. To the extent permitted by law, you agree that any dispute or controversy or cause of action arising out of or in connection with Our Website and/or these Terms and Conditions shall be resolved individually without recourse to any form of collective action.

The original English text of these Terms and Conditions may have been translated into other languages. The translated version is unofficial and for illustrative purposes only, and therefore has no legal value. In the event of any dispute or inconsistency or discrepancy between the English text and the translations into other languages of these Terms and Conditions, the English text shall prevail and shall be the decisive version. The English text is available on our Platform (by selecting the English language) or will be sent upon written request.

Our site is operated by:
Book And Cash
402a City Gate House
246 – 250 Romford Road
London E7 9HZ

Version of 17 June 2019